The dog ate my CD
We’ve put a lot of effort into the usability of PerfectTablePlan. Consequently most of the support emails we get are along the lines of “I’ve lost my licence key, can you please re-send it”. So it gave us quite a kick when we had a request to replace a CD that had been eaten by the purchaser’s dog. The customer even sent us the damaged goods as proof (above). As you can see the dog (a whippet), did a pretty thorough job.
We took pity and sent him a replacement CD at cost. we also added a “NON EDIBLE” label.